Return & Exchange Policy
At Mayberry Zen Gardens, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return or exchange within 30 days of delivery. To initiate a return or exchange, please contact our customer service team through mayberryzengardens@gmail.com and we will reach back to you within 48 business hours. Please note that requested customized and personalized projects/items are not eligible for returns or exchanges. Click here for details.
Shipping
Domestic Shipping (United States):
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Enjoy the convenience of free shipping on all orders within the United States.
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Orders will be processed within 3-5 business days, and delivery typically occurs between 7 to 14 days. Orders during holiday may take an additional 5-7 days to process. Expedited shipping available for add-ons during checkout.
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We utilize trusted carriers such as USPS and FedEx to ensure reliable and timely delivery.
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Tracking information will be provided for all domestic shipments, allowing you to monitor the progress of your order.
International Shipping:
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For our international customers, we offer complimentary shipping on orders exceeding $100.
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International shipping orders will be processed within 3-5 business days, and with delivery times varying based on the destination--delivery typically occurs between 7 to 21 days. Orders during holiday may take an additional 5-7 days to process. Expedited shipping available for add-ons during checkout.
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We use reputable carriers like USPS and FedEx for international shipments to ensure secure and efficient delivery.
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Tracking information will be provided for all international shipments, enabling you to track your package until it reaches its destination.
Important Notes:
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Customers are responsible for any customs duties, taxes, or fees associated with international shipments. Please consult your local customs office for information on potential charges.
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Delays may occur due to customs processing, for which we are not held responsible.
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Shipping times may be influenced during peak seasons or unforeseen circumstances.
Contact Information:
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For any shipping-related inquiries, please reach out to our customer service team at mayberryzengardens@gmail.com.
Note: This shipping policy is subject to change without notice. Please refer to our website for the most up-to-date information regarding shipping.